Q1:
describe the image of XXX Cabin Crew
擬答:
1.專業
2.友好
3.服務
4.安全
5.舒適
they are professional and friendly,
taking care of customers properly.
They ensure the safety and comfort of all passengers
so that everyone can enjoy their trip
Q2.
Tell us where is your favorite place
share it with reason.
擬答:
My favorite place is my home.
because I really enjoy writing and drawing; these are my hobbies.
Once I start painting, I can draw for a very long time, so I can stay alone in my room for hours on end.
Q3:如何處理困難的客人
擬答:
我會盡可能 有耐心以及理性地去和客人溝通 努力達成客人的要求
如果我自己不能處理 我會請教我的同事與前輩們
I will do my best to communicate with customers patiently and rationally, striving to meet their demands.
If I cannot handle it myself, I will seek advice from my colleagues(co-workers) and seniors.
理性地: rationally
理性地: rationally
努力(n.): striving
同事: colleagues
需求: demands
I will try my best to deal it.
I will communicate with passenger patiently and rationally.
and try to meet their demands.
if i cannot do it by myself,
i will seek advice from my co-workers and seniors.
